Park4night
About the role
Customer Support (Spanish)
Warsaw
Park4night is a leading platform dedicated to helping travelers discover the best spots to rest, park, and explore. With a community-driven approach, we provide a comprehensive guide to unique locations, including camping areas, motorhome-friendly sites, and scenic stops worldwide. Our mission is to enhance the travel experience by offering a user-friendly app and excellent customer support.
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Join our team in Warsaw!
As part of our Customer Support team, your primary responsibilities will include:
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Assisting users/customers with resolving issues related to our app or website via email, PlayStore, or AppStore.
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Reviewing and verifying data entered into our platform, including new locations, comments, and photos.
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Participating in international exhibitions (e.g., Düsseldorf, Stuttgart, Birmingham, Barcelona, Paris, Warsaw), approximately 5-7 times per year, totaling around 25 days.
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Preparing the exhibition stand, training and managing hostesses during trade fairs.
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Responsible for engaging with both app users and business partners throughout the events.
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Translating app content and marketing materials.
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Providing feedback to colleagues and suggesting improvements as part of quality control.
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Testing new app versions and reporting bugs.
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Be in touch with local partners/influencers.
Mandatory Requirements:
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Proficiency in Spanish (C2 level), particularly in written communication.
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Advanced English skills (B2/C1 level), primarily written.
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Strong familiarity with digital tools, mobile apps, and the Office suite.
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Sales and negotiation skills.
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Ability to make decisions based on established guidelines.
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Capability to work both independently and collaboratively within a team.
Preferred Qualifications (appreciated but not required):
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Experience with motorhomes or camping.
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Background in customer care or working in a startup environment.
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Proficiency in additional languages (e.g., German, Dutch, French, Italian, Polish) at B2/C1 level.
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Familiarity with similar mobile apps (e.g., Google Maps, TripAdvisor).
What we offer:
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B2B contract with a competitive salary of 9,000 - 11,000 PLN.
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Full IT equipment, including a laptop, additional screen, and smartphone.
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Bonuses for participating in trade shows.
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Hybrid work model: 2 days per week in our Warsaw office, with the remainder remote.
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38 hours per week, flexible Monday to Friday, with an additional 2 hours on weekends.
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Join us and be part of our team shaping unforgettable travel experiences!
We kindly request that CVs be submitted in English only.